Services provided by Open Projects

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Services

Open Projects is a software services company providing high quality software solutions.

We do not believe in reinventing the wheel, and wherever possible we will incorporate good existing packaged software within our ultimate solutions. Neither are we afraid of developing new software and our solutions normally include an element of in-house-produced bespoke software.

While some projects are more complex than others, we are proud to say that in 18 years, every project we have ever undertaken has been a success.

Bespoke Software Development

Software and IT Problem Solving

IT Outsourcing

On-going Maintenance and Support

Technical Support and Helpdesk

System Design

Programming

Consultancy

Bespoke Software Development

We produce one-off, custom developed software solutions to address any problem or requirement your business has. Our team combines talent, youth and experience, so you can rely on us to create practical, high-quality solutions. We specialise in integrating state-of-the-art technologies to achieve leading-edge business solutions that are also efficient and economical.

IT Problem Solving

Many companies have problems such as an existing IT system, process or software product that is failing to fulfil all their business needs. At Open Projects we can work with you, develop and enhance your existing systems to ensure you can work more efficiently – without the cost and downtime of introducing a whole new software solution.

IT Outsourcing

In addition to packaged or custom designed software, we can also offer a full IT support service including maintenance, server hosting, technical support etc. We can act as your own IT and technical services department – and will customise our offering to suit your individual business needs.

On-going Maintenance and Support

As businesses develop, change and grow, so their software needs alter and expand. We can support your needs by ensuring your software applications continue to suit the requirements of your changing business. New developments in software are continuous and fast moving, we can make sure your applications stay up-to-date and keep full functionality when operating systems are upgraded.

Technical Support and Help-Desk

Every project requires a support phase whether it be a short-term handover to in-house staff or a longer term support contract. The main features of our support service are as follows:
• Company wide commitment to solve client's problems
• Guaranteed response within 4 hours
• Work through commitment
• Critical problems fixed 'immediately'
• Advice on operating environments and upgrades
• Advice on future developments of the software

System Design

We have undertaken projects ranging from small systems completed in a few weeks to very large systems with ongoing development and maintenance. Whether large or small, each project is carefully managed to ensure that the system will fully match the client's needs.

Programming

Our experienced programming team use the latest development techniques to ensure the completed software is intuitive, reliable and easy to enhance.

Consultancy

Feasibility studies can be undertaken to investigate the most efficient way forward – whether to develop a complete new system or extension to existing software. We pride ourselves on our ability to quickly gain an understanding of the client's business and objectives.